Use this app or download the NetSpot app for Android devices to test your WiFi connection. Move your frame closer to your WiFi router.Īssess whether this helps strengthen the network connection. Next, tap on your frame name before scrolling down to where you'll see the option "WiFi Network." Do not tap on the Network Name unless you wish to change WiFi networks, as clicking this will disconnect the frame from its current network and prompt you to enter network details for a new WiFi network.Ĥ. First, open the app and tap on the "Settings" icon on the top left. You can view the network details in the Aura App. Check that your frame is connected to the correct WiFi network. Wait for your frame to power back on and initiate its connection with your WiFi network before troubleshooting further.Ģ. If your Aura frame displays the 4-digit code after it had already been working on your WiFi network, this could be related to a power cut or temporary loss of your WiFi network. You have correctly activated Bluetooth on your smart device.You have installed the Aura Frames app from Google Play / Apple App Store.Please follow the steps in the below setup video after having made sure that: It will often automatically populate in your app The code is created by your frame to input into your app. Note: this is not a "password" that Aura or the person that gave you the frame can provide. This step pairs your frame with your smart device (via Bluetooth) and enables the Aura App to connect your frame to your WiFi network. As part of the initial setup, your frame will display a 4-digit code that you need to input into your Aura App.
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